Terms & Conditions

These terms apply to all cleaning, gardening, waste removal and property care services provided by Sea Lighter Property Services (“we”, “us”, “our”) across London.

1. Quotes and bookings

Prices displayed on the website are guide prices only. A firm quote is confirmed after reviewing job details, photos or a site visit. A booking is confirmed once we agree the scope, date and price in writing (WhatsApp, email or message).

2. Access and utilities

The client is responsible for providing reasonable access to the property, working water and electricity supply where required, and safe parking arrangements. Additional charges may apply for parking fees, congestion charge, waste disposal fees and access issues that were not disclosed at booking.

3. Payment

Payment terms are agreed at booking. One-off jobs are typically payable on completion. Recurring contracts are invoiced weekly or monthly by agreement. Late payments may incur reasonable recovery charges.

4. Cancellations and rescheduling

Please give at least 24 hours' notice to reschedule or cancel a booking. Short-notice cancellations may incur a call-out charge to cover allocated time.

5. Insurance and waste carrier

We hold Public Liability Insurance and are registered with the Environment Agency as a waste carrier. Waste is taken to authorised disposal or recycling facilities.

6. Complaints

If you are not satisfied with any part of the work, please contact us within 24 hours of completion so we can review and, where appropriate, return to put things right.

7. Limitation of liability

We take reasonable care in carrying out our work. Our liability is limited to the value of the services supplied. We are not liable for pre-existing damage, wear and tear, or issues disclosed to us before the work started.

8. Contact

Email: info@sealighter.com
Phone / WhatsApp: +44 7842 731571